Mana’s Massage Policies
I appreciate that you’ve chosen Mana’s Massage for your massage and bodywork needs. To provide the best service possible to my clients, I have implemented the following policies.
Cancellation/No Show Policy
I respectfully ask that you provide me with a 4-hour notice of any schedule changes or cancellation request. Please understand that when you cancel without providing a 4-hour notice or by not showing up, I am often unable to fill that appointment time. This is an inconvenience to me, the therapist, and to my other clients. As they miss the opportunity to schedule an appointment. For this reason, you will be charged/invoiced a fee of $35.If a client does not show for 2 appointments, I will require the full total up front when scheduling an appointment. If clients contacts me the same day to reschedule, and if an amount has been charged, I will credit the amount to the next scheduled appointment at checkout.
Late Arrival Policy
I ask that you arrive 5-10 minutes prior to your appointment time for the consultation and to fill out any required paperwork, if not filled electronically. I understand that issues can arise at any time and may cause you to be late for your appointment. Please call to inform me if this ever occurs. I will do my best to accommodate you. As appointment times are reserved for each client, I may not be able exceed that reserved time without making the next client late. Your appointment time may result in loss of time to your session. I will do my best to be on time. If I am unable to do so, and if time permits, I will add time to your session or adjust the service charge accordingly.
I understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting/diarrhea within a 24 hour period prior to your appointment time, I request you cancel your session. I will do my best to give advanced notice if I am closing or need to cancel due to bad weather or illness. I asking my clients to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges. This will be determined on a case-by-case basis.
Respect Massage Policy
Massage therapy is for relaxation and therapeutic purposes only. Any inappropriate behavior, insinuations, and/or remarks, will result in immediate termination of your session and refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. You can and will be ban and blocked. Depending on the behavior exhibited, and if necessary, I may also file a report with the local authorities. Treat your therapists with respect and dignity and you will be treated the same in return.